Welcome to October's Latest News

This month we're delighted to share with you our new Advice Makes Sense hub. It's full of articles, guides and videos created to support you and champion the value of your advice. Sharing the latest trends, insight and support material, we’ll help further your knowledge and support your client conversations.

You can also hear from our Investment Director twice, first in our market snapshot podcast and secondly in his recent Money Marketing interview. Plus, you can read about how we've extended our half price offer rate on One Retirement's annual charge, new login requirements for ARC and One Retirement and changes to open market option statements.

And last, but by no means least, we're over the moon to have won Best Protection Service provider again.

Launching our Advice Makes Sense hub

Listen to our market snapshot podcast

Hear our Investment Director, Nick Dixon and our Head of Portfolio Management, Richard Whitehall chat about:

• Brexit;
• their current asset class views, and
• what it all means for investors.

The podcast lasts just over 10 minutes, so why not grab yourself a coffee and have a listen to what our experts think.

Nick Dixon – Money Marketing interview

Nick Dixon, our Investment Director, was recently interviewed at the Money Marketing Interactive conference ahead of his presentation on Multi-Asset Investing - Value through simplicity.

Watch the video to see Nick talk about:

• a continued movement away from complicated, personalised investing to simpler, multi-asset investment strategies;
• the accelerating trend of lower costs, and
• the increasing importance of built-in compliance and risk management.

Our One Retirement offer has been extended

Great news – we’ve extended our One Retirement annual charge offer. So your clients now have until 30 April 2020 to take advantage of our half-price rate of 0.15%.

And what’s more, with our price cap if your client's total One Retirement account value is over £250,000, the rate reduces to 0% on assets over this.

The offer rate only applies to new accounts opened by midnight on 30 April 2020.

Find out more now.

Changes to ARC and One Retirement login

On 18 October 2019, we strengthened our login security on ARC and One Retirement. These changes will help protect you and your clients' accounts as well as making it more secure for you to do business with us.

We've changed the criteria for passwords - these changes only apply if you're logging in for the first time or you have to change your password.

Find out more about these security changes.

Wake up to open market option statement changes

Watch out for changes to the content and frequency of pension open market option statements (also known as wake-up packs) that are being introduced from 1 November 2019.

Wake-up packs should reach your clients at the right time to inform their decision and will now:

• include a one-page summary document;
• be sent from age 50, then every five years after until your client accesses their pot, and
• includes risk warnings.

The changes are being made under the banner of the FCA’s Retirement Outcomes Review, a package of measures relating to improving the information supplied to customers in the retirement market.

You can find out more about the changes from the FCA's policy statement.

Best Protection Service provider for third year running

We’re over the moon to have won the Best Protection Service award for the third year running at this year’s Investment, Life and Pensions Moneyfacts awards.

As well as continuing to improve our digital service, we’re continually looking at how we can improve our overall protection service, so it’s great to see this being recognised.

Read on to find out more about the service improvements and our sponsorship of Protection Adviser of the Year.

Fund changes and news

Find out about changes to our insured funds, including governance news, fund closures and fund changes.

Platform tip of the month

ARC - historic valuations

From the wrapper summary screen, at the top towards the right hand side there's a Date box - enter the date you'd like the valuation for and select Go. You can download the valuation in PDF format for your records.

Pensions Technical Zone

Visit our home for all our technical material relating to pensions. You'll find articles covering the latest pensions' issues and links to our comprehensive range of technical FAQs.