For intermediaries only

Welcome to December's Latest News

As 2018 draws to a close, we bring you our final edition of Latest News for this year.

To recap on 2018, we've kept you up-to-date with changes impacting your business such as GDPR, IDD, MiFID II and Brexit. As we turn the corner into next year we expect our coverage on this to continue - especially with Brexit. But it's not all change driven by regulation and government. We’ve also shared information to help you with tax-year end, details on improvements we’ve made to our processes and online services. We also launched our new online protection service for Personal Protection and Whole of Life.

But looking at this final edition of 2018, we share with you our questions and answers we've pulled together on Brexit. You can also take a look at our consolidation toolkit where you'll find useful information to help you consolidate your clients' investments on Aegon Retirement Choices (ARC). We keep you informed on what we’re doing to increase engagement in the workplace and a customer shares how critical illness protection helped remove a financial burden after her cancer diagnosis.

We finish with an article on the Pensions Dashboard being given the green light and a cracker of an award our ARC contact centre won.

From all of us here, we wish you a Merry Christmas and prosperous New Year. We'll be back in 2019 to bring you more news.


ECCCSA award winner for the second year.

We're delighted our ARC contact centre team won silver award for Best Cross-Functional Customer Experience Initiative at the recent European Contact Centre & Customer Service Awards (ECCCSA).

This category acknowledges that the most successful contact centre teams work closely with other parts of the organisation in order to 'do the right thing'. This award recognises our hard work in bringing together our Distribution, Marketing, Proposition and Customer Services team to improve our processes for you and your clients.

Our 2018 programme has been a great success, it saw our net promoter score increase, and we'll be continuing this work into 2019.


In the news