Registering your account
To register your account or for activation support, speak to a user in your firm with the user administration permission. If you have this permission and need to support, you can contact us.
If you’re a new adviser, you’ll need to complete a form and send it to us. You can find out more in the Creating a new user's account section in About the account.
Activating your account
As a new user, you’ll receive an email from us asking you to activate your account. This email includes an activation code that you’ll need. It’s best to activate as soon as you receive the email as the activation code will expire.
[00:00:02] Welcome to your Aegon Retirement Choices and One Retirement experience. Designed and researched with input from people like you. Activating your account is quick and simple.
[00:00:14] First you'll receive an email from us with an activation link and a unique code. Select the 'Activate my account' button in the email and then we'll ask you to enter your information, create your password and provide your mobile number so we can send you one time passcodes - if you aren't already set up.
[00:00:38] This adds an extra layer of security to your account. Now you're activated and ready to start. It really is that quick and simple. Visit the support page to view the video on finding your way about your dashboard, as well as other helpful videos.
[00:00:55] Welcome to your Aegon Retirement Choices and One Retirement experience. Simple, online and intuitive.
We’ll ask you to set up a password. You can find out details about setting your password in the All about passwords section.
Then to add that extra layer of security we’ll ask you to set up two-factor authentication if we don’t already have your mobile number, and you’re not already set up for it. If you are already set up to use two-factor authentication for another account you have with us, you’ll simply use the same details.
You’ll now see the log in screen - why not save this page as a favourite so you’ve always got it handy for logging into your account?
If your activation code does expire, a user in your firm with the user administration permission can send you a new activation email.
It really is simple to activate your account but if you do find yourself having problems, speak to a user in your firm with the user administration permission. If you don’t have one or they’re unavailable, you can contact us.