We’re keen to help you make a claim with the minimum amount of stress. So you can opt to use our tele-claims service, where a claims assessor collects information over the phone and completes the claims form for you.
How it works
When you notify us of your claim, we’ll arrange a convenient time to call you back. We’ll let you know what information you’ll need to have to hand.
During the call, the assessor will gather all the information that you would normally submit on a claim form. We’ll also agree the quickest and easiest way to get the medical evidence we’ll need to consider your claim.
All our assessors have a good understanding of medical conditions, our policies and claims-handling processes, so you can ask them about anything you feel unsure about with the claim.
The call will take a maximum of 60 minutes. If you feel unable to continue the call at any time because you’re tired or too ill, the assessor can call you back another time or we can revert to a paper process.
We’ll then send you a copy of your answers to check and make any changes if necessary. We’ll usually write to your GP and/or consultant at the same time.
The benefits
With tele-claims, you benefit from a:
- speedier decision on your claim
- personal approach
- chance to ask questions upfront
And it’s an approach that many of our customers have found helpful. Here’s what some have said about the process:
'Well done to the people at AEGON for a quick, no fuss service.' Mr W
'Many thanks for settling my claim so swiftly. It has taken a massive load of my and my wife's, mind. One less thing to worry about.' Mr G
Next steps
If you would like more information you should talk to a financial adviser.
Are you a policyholder?
Call us on:
08456 00 14 02
If you have a question about a specific product or service visit our contact pages.