Making a claim
All about claimsHow we can help
When you make a claim, we aim to:
- allocate a claims assessor who will deal with the claim from start to finish
- provide a personalised, professional, supportive and sympathetic service, right from first notification
- make sure all payments are made accurately and quickly
Our claims team
Our claims team is here to help you make sure that we have all the information we need.
We have an experienced team of claims assessors with over 110 years of claims experience between them. Your allocated assessor will deal with your claim personally and can answer any queries and concerns that you have.
How to make a claim
If you need to make a claim, take a look at our Personal income protection claims guide, which takes you through the process.
Or you can contact our claims team on:
- Protection claims helpline: 08456 00 04 93
- Email: claims@aegon.co.uk
Find answers to common claims questions
If you have any questions about your claim, please get in touch with either your financial adviser or a member of our experienced team on 08456 00 04 93.
Below are some phone numbers you may find useful to contact for confidential advice, counselling or general information. Your GP can also provide you with information and numbers for other support groups.
| ACAS 08457 47 47 47 or visit www.acas.org.uk | BackCare 0845 130 2704 |
| Benefits Agency Enquiry Line 0800 882 200 | Breast Cancer Care 0808 800 6000 |
| British Association of Epilepsy 0808 800 5050 | British Heart Foundation 020 7554 0000 |
| British Psychological Society 01162 549 568 | Cancer BACUP 0808 800 1234 |
| Citizens Advice Bureau England - 08444 111 444 Northern Ireland - visit www.citizensadvice.co.uk Scotland - visit www.cas.org.uk Wales - 0844 477 2020 | Diabetes UK 020 7424 1000 |
| Different Strokes 0845 130 7172 | IBS Network 0114 272 3253 |
| Impact on Life (help with bereavement) www.impactonlife.co.uk | Macmillan Cancer Support 0808 808 00 00 |
| Multiple Sclerosis Society of Great Britain 0808 800 8000 | Samaritans UK - 08457 90 90 90 or ROI - 1850 60 90 90 |
Next steps
If you would like more information you should talk to a financial adviser.
Are you a policyholder?
Call us on:
08456 00 14 02
If you have a question about a specific product or service visit our contact pages.