Breadcrumb Navigation
Our customers are the very core of our business and the way we run our business reflects that.
Treating Customers Fairly
This is a key part of the Financial Services Authority’s move to a principles-based approach to regulation. It requires providers and advisers to follow certain principles around how they deal with and communicate with customers. We actively support this approach and have made it an integral part of how we work.
Find out more about how we’re treating customers fairly.
Resolution of complaints
We're committed to providing a high standard of service but we're aware that sometimes we don't get things right. We take all complaints seriously and aim to deal with them fairly and effectively. Find out about the reportable complaints we receive.