Treating customers fairly (TCF)
Treating customers fairly (TCF) is a key part of the FSA’s move to principles-based regulation. The FSA’s principles are based on six outcomes, such as making sure that consumers can be confident they’re dealing with firms where the fair treatment of customers is central to the corporate culture. It’s the responsibility of a firm’s senior management to make sure their firm treats its customers fairly.
Read more about our approach to treating customers fairly.
The FSA regularly reviews how well the industry is making sure it’s treating its customers fairly and set a deadline for getting to a certain stage by March 2007.
The FSA’s progress report, shows that although many firms had reached this stage, there were still a significant number which hadn’t. The FSA has made it clear to these firms that they must take action or face penalties.
Read more about the FSA's approach to treating customers fairly