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Get in touch with AEGON
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Whichever one of our UK businesses you need to contact, this section will help you find them easily.

 

Online services

Enquiry type Telephone number (UK) Telephone number (outside UK) Email address
Accessing and using our online services, including registration (for existing planholders and employers) 08456 10 00 01 +44 131 549 5036
Data protection and/or web security concerns 08456 10 00 01 +44 131 549 5036

Before you contact us, is your question answered below?

My registration has expired, what do I have to do?

Please contact the helpdesk above and we'll re-set it.

I've forgotten my password or user ID, what do I do?

If you've supplied your secret questions and answers via our online services, you can use our automated forgotten password and forgotten user ID services. If you haven't yet supplied this information, please contact our helpdesk.

Can I update my plan details online?

Yes, our online services facility has the facility to notify us of a name or address change and you can also switch funds.

What can I view online?

Details are shown on both the individual online services and business online services pages.

I'm having problems making a payment, how can I get help?

Please contact the helpdesk.

When will I get a response to my email?

We'll acknowledge emails to our eService helpdesk within one working day.

I have comments on your website, who do I send these to?

To help us continually improve our website please send any comments, queries or suggestions you have about this website to or complete a short survey to tell us what you think about this site.

Individual pensions and investments

For customers with pension, annuity, drawdown pension/phased retirement (Retirement Control) or investment bonds. If you have an international investment product*, please visit www.aegon.ie

Phone: 08456 10 00 10
or if calling from outside UK: +44 131 549 6900

Email:

Fax: 0131 549 4225 (Pensions) or 0870 242 6788 (Investments)

Address:
AEGON
Edinburgh Park
Edinburgh
EH12 9SE

*International investment products include 5 for Life, Flexible Investment Plan, Wealth Management Portfolio, AEGON Secure Lifetime Income, Wealth Planning Account and Private Client Portfolio.

Company pensions

For customers with company/group pensions.

Phone: 08456 10 00 88
or if calling from outside UK: +44 131 549 5054

Email:

Fax: 0131 549 4225

Address:
AEGON
Edinburgh Park
Edinburgh
EH12 9SE

Protection

For customers with life cover, protection and critical illness policies.

Phone, fax and email:

Enquiry type Phone number Fax number Email address
If your policy has already started 08456 10 00 37 08456 001 701
All other general enquiries 08456 00 14 02 08456 001 701
Underwriting 08457 83 54 73 08457 589 549
Claims 08456 00 04 93 08456 000 494

Address:
Individual Protection Service Centre
AEGON
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ

General enquiries

woman smiling wearing telephone headset

Address:
AEGON
Edinburgh Park
Edinburgh
EH12 9SE

Phone:
0870 60 00 337

 

Contacting us by phone

Calls may be recorded for your protection and to improve services.

We'll need to ask you some questions to confirm your identity, so please make sure you have your plan number and other plan details ready.

Contacting us by email

Please note, there's no guarantee that any email you send will be received by us or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way.

Visiting AEGON?

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Making a complaint

Find out more about our complaints process.

If you're a new customer looking to take out one of our products, please speak to your financial adviser. If you don't already have one, the Unbiased.co.uk or the Personal Finance Society can help you find one.

Recruitment

Take a look at our latest vacancies and find out more about our recruitment process.

Media

Find out who your media team contacts are.

Our website

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