Please let us know immediately if you receive:
- a letter confirming a change that you didn’t ask for
- a request for personal information that seems unusual or you suspect isn’t from us.
To make it easier for you to tell what’s genuine, we’ll usually send you:
- your yearly benefits statement
- confirmation of any transactions and/or changes to your plan that you've requested
- confirmation of a change of address that you've told us about
If we've lost contact with you, we’ll try to trace your new address so we can continue to send important plan information to you. In these cases, we’ll send letters asking for the information we need to confirm the recipient's identity.
We may also follow this up with a phone call if we need to clarify any of the information.
What to do if you receive anything suspicious
If this originated via our online services, call us immediately on 08456 100 001 or email eservicesecurity@aegon.co.uk
If this originated from one of our product areas, please contact us.
Contact us
Individual pensions and investments:
08456 10 00 10
Company pensions:
08456 10 00 88
Protection:
08456 00 14 02
If you have a question about a specific product or service visit our contact pages.