Our online services

You can get information for the following products:

• group personal pensions
• group money purchase pensions
• group additional voluntary contributions (AVCs)
• group stakeholder pensions
• group self-invested personal pensions (GSIPP)

Scheme view

• Details about employee pension plans
• Current and historic values
• Current transfer value
• Transaction lists - all the contributions paid in
• Estimated pension income
• Fund information
• Members can also switch funds online
• Secure contact forms

Scheme management

• Pay contributions online
• Add new members
• Inform us of leavers or contribution breaks
• Update salaries, National Insurance numbers and name changes

Can I register for more than one scheme?

If you need access to more schemes, our eService Helpdesk will arrange access. You can contact our eService Helpdesk by phoning 08456 10 00 01.

Why is my user ID sent to the Managing Director or Trustees?

For security purposes, all employer user IDs are issued to the Managing Director or Trustees.

Can I change my user ID?

No, these can't be changed, but you can change your password on the 'Update profile' page once you've logged in.

Will I automatically receive access to SmartPay ie option to submit contribution data and pay online?

No, you'll get access to SmartPay once the scheme has been discussed with an AEGON representative.

Will I automatically receive access to make the payment online by Direct Debit (direct from bank account)?

No, you'll only have access to pay by Direct Debit once we've received signed authorisation from company management.

What changes can I make online to members' policies?

You can switch funds and update members' names and addresses. SmartPay also allows you to change contribution details, personal details, annual pensionable salaries, scheme leaver dates and contribution holidays.

Who can I contact if I need help using your online services?

Our eService Helpdesk is available Monday to Friday, 9am to 5pm. You can contact our eService Helpdesk by phoning the local rate number 08456 10 00 01.